Shipping & Payment

Ordering

You do not need a customer account. After you send an order request, we check availability and price and contact you to confirm your order.

Delivery options and costs

The available delivery options (e.g. shipping, pick-up at our store, delivery to your door) and their costs are shown in the cart before you send your request. All prices include statutory VAT where applicable.

Delivery times

Unless stated otherwise for the delivery option, orders are dispatched within 1–3 business days after confirmation (for bank transfer: after receipt of payment). You will receive the shipment tracking number by e-mail and can also check it on the order status page.

Payment methods

• Bank transfer — our bank details are shown after your order request and in the confirmation e-mail. Please state your order number as the reference and send us a bank transfer notice.
• Payment at our store — when you collect your order.
• Payment on delivery — if offered for the chosen delivery option.

Transport damage

If goods are delivered with obvious transport damage, please report this to the carrier and to us as soon as possible. This does not affect your statutory rights.

Returns

See Right of Withdrawal and our Terms & Conditions. Questions: sales@northbytra.com ·